Support

You are here: / Support

Gerne helfen wir Ihnen weiter!

Do you have questions about our products?

We are pleased to help you.

Before contacting us, please inform yourself in advance at our page about practices before and after having bought an item made by Schardt.
Should you still have any questions or problems please contact us via contact form.

Consumer
Retailers

Support for the final consumer

Before purchase

Should you have any questions about our products or if you have any technical problems we are pleased to help you. In this case you can contact us via our contact form.

After purchase – acceptance of goods

Your satisfaction with our products is very important to us. We have some tips for you so that you know what to do before and after the acceptance of goods:

1. Acceptance of goods and package:

  • Check for completeness
  • Packages have to be checked for external damages (especially corners and edges!)
  • Damages have to be noticed on the waybill of the transport company (GLS, DHL, Forwarder)
    A delivery can only be accepted, if the exact damage is noticed and confirmed,
    e.g. “accepted under reserve, as package 2 of 6 is open and the content damaged”.
  • The driver has to confirm the damage on the waybill / delivery note
  • A copy of the claim report has to be remitted to the retailer where you bought the article. They will contact the customer service afterwards.

2. After acceptance of goods and unpacking:

  • Check content for completeness
  • Check individual items for possible damages
  • Should you recognize that any part is missing or damaged, please contact your retailer and tell him the corresponding item no. of the assembly instruction and photo material
  • You must not fit damaged parts, otherwise the safety and the guarantee for claim of replacement parts is no longer valid

After purchase – support

In case of questions or problems please contact the retail shop, where you bought the item. Your retailer is your legal and contractual partner, also in case of complaints.

Complaints, enquiries and orders of replacement parts

  • Contact your retailer, where you bought the item from or a retailer close to you
  • State the exact name/article number of the item as well as the purchase date
  • State the appropriate item no. of the assembling instruction
  • Provide photo material about the damaged item

Wrong assembly instructions / wrong assembly parts

The following information has to be provided:

  • Item with item number (as far as available)
  • Name or description of the item (Part no. or pictures)
  • Year of purchase (name of the retailer)

Please consider and observe the above-mentioned points in order to guarantee a seamless handling of your complaint.

Your retailer will immediately contact our customer service to find a solution for your request as quickly as possible.

Alternatively, we have some spare parts in our online shop.

Support for retailers

The entire Schardt product range is distributed through retailers, specialized retailers and online traders. These are our most important trading partners:

  • specialized retail industries
  • furniture retailers
  • online traders
  • cyber merchants
  • franchise customers
  • international customers

Our national and international partners are supervised by our sales department at best.

Naturally, we are always interested in new trading partners or online traders, both national and international.

If you think that our products are appropriate for your portfolio we would be glad to hear from you.
Please send us an e-mail with your concept and questions to our sales team. We are looking forward to your enquiry.